Returns & Exchanges

At Streetdirectory.com.sg, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of receipt provided they are in original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, including all tags, manuals, and a copy of the original invoice or packing slip.

• 3.
  Ship to Our Warehouse

  Send the package via a tracked courier service to our designated fulfillment center in Singapore to ensure safe and documented delivery.

• 4.
  Quality Inspection and Refund

  Once our team inspects the returned goods for quality compliance, we will process your refund or exchange within 7 to 10 business days.